Payment, Cancellation, Refund, and Rescheduling Policy

At Axis Holidays Private Limited, we strive to maintain a seamless, transparent experience for all customers. Below are our detailed policies covering payments, cancellations, refunds, and rescheduling.

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1. Payment Policy

1.1. Payment Terms

• Booking Confirmation: A booking is considered confirmed only upon receipt of the required advance payment, as specified in the invoice or communication.
• Payment Schedule: Payments for bookings may be required in instalments. The payment schedule will be shared at the time of booking.

1.2. Modes of Payment:

We accept the following modes of payment:

• Debit/Credit Cards (Visa, MasterCard, American Express, etc.)
• Bank Transfers (NEFT/RTGS/IMPS)
• Online Payment Gateways
• UPI (Unified Payment Interface)
• Cash (for in-person transactions, subject to applicable legal limits)

1.3. Currency:

Payments must be made in Indian Rupees (INR). For international transactions, currency conversion rates will be applied as per the payment provider.

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2. Advance Payment Policy

2.1. Domestic Bookings:

A minimum of 30% of the total package cost is required to confirm the booking. The balance must be cleared at least 15 days prior to the travel date unless otherwise agreed.

2.2. International Bookings:

A minimum of 50% of the total package cost is required to confirm the booking. The remaining balance must be paid at least 30 days prior to the travel date unless otherwise specified.

2.3. Last-Minute Bookings:

Bookings made within 7 days of the travel date require 100% payment upfront.

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3. Cancellation Policy

3.1. Cancellation Charges:

Cancellation fees will apply as per the timeline below:

• 45 days or more before departure: 10% of the total package cost.
• 30–44 days before departure: 25% of the total package cost.
• 15–29 days before departure: 50% of the total package cost.
• Less than 15 days before departure: 75% to 100% of the total package cost (depending on the specific booking terms).

3.2. Non-Refundable Components:

Some services (e.g., airline tickets, hotel bookings, or activities) may be entirely non-refundable, regardless of the cancellation timeline. These will be specified at the time of booking.

3.3. Refunds:

• Refunds, if applicable, will be processed within 15 working days from the date of cancellation confirmation.
• Refunds will be made only to the original mode of payment used for the transaction.

3.4. Amendments and Rescheduling:

Rescheduling or changes to the booking will be treated as cancellations and rebookings, and the applicable cancellation charges will apply unless otherwise agreed.

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4. Taxes and Service Charges

4.1. Taxes:

All payments are subject to applicable Goods and Services Tax (GST) and other statutory taxes per Government of India regulations.

4.2. Service Charges:

Any service charges or transaction fees from banks or payment gateways are non-refundable and must be borne by the customer.

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5. Payment Security and Disputes

5.1. Secure Transactions:

Payments are processed using industry-standard encryption through secure payment gateways.

5.2. Data Privacy:

Axis Holidays Private Limited does not store sensitive financial information, such as credit/debit card details.

5.3. Disputes:

Any payment-related disputes must be brought to our attention within 7 days of the transaction date.

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6. Force Majeure

Axis Holidays Private Limited is not liable for cancellations, delays, or refund failures caused by factors beyond our control, such as natural disasters, technical failures, or government actions.

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7. Contact Information

For payment or cancellation-related queries, please contact:

Axis Holidays Private Limited
918, 7th Floor, Anchor Mall
Near Civil Lines Metro Station
Ajmer Road, Jaipur, Rajasthan - 302006
Email: accounts@axisholidays.org
Phone: +91 141 4036157, 4036158, 4036159

By making a payment or booking with Axis Holidays Private Limited, you acknowledge that you have read, understood, and agreed to this Payment, Cancellation, Refund, and Rescheduling Policy.